Terms of Service

1. GENERAL PROVISIONS

1.1. TERMS AND VALIDITY PERIOD

These standard terms and conditions are valid for orders placed in Latvian, English or Russian languages in the online shop felps.store (hereinafter referred to as INTERNET SHOP), between the person placing the order (hereinafter referred to as BUYER) and SIA “SARLEX ” (hereinafter referred to as SELLER). These terms and conditions of the contract are valid from 05.07.2009.

1.2. DISTANCE CONTRACT

A distance contract is an agreement between the CLIENT (PTAL 1. panta 3. punkts) and the SELLER (PTAL 1. panta 5. punkts) or service provider (PTAL 1. panta 4. punkts), based on the terms and conditions of the contract. punkts), based on the offer of the seller or service provider by means of addressed or unaddressed printed or typed letters, catalogs, advertisements published in the press to which an order coupon is attached, telephone, facsimile, Internet, e-mail, television, radio and other means of sending and relaying information.

1.3. ENTRY INTO FORCE OF THE DISTANCE CONTRACT

The Distance Contract shall be deemed to have entered into force as soon as the CLIENT has placed an order by means of the Internet, telephone or other technological means and has received from the SELLER, by means of e-mail, a confirmation of the order placed by the CLIENT. The order and the order confirmation shall be deemed to have been received when they become available to the parties to whom they are addressed.

1.4. TERM OF PERFORMANCE OF THE DISTANCE CONTRACT

The SELLER undertakes to fulfill the terms and conditions of the distance contract no later than 30 days after receipt of the order from the CLIENT, unless another term has been agreed upon by the parties. If the SELLER cannot fulfill the contract due to the unavailability of the goods ordered by the CLIENT, the SELLER is obliged to inform the CLIENT about it. In such case the SELLER may offer the CLIENT an equivalent product at an equivalent price.

1.5. RIGHT OF RETURN

In accordance with the Consumer Rights Protection Law of the Republic of Latvia, the CLIENT has the right to cancel the distance contract within 14 calendar days and return the purchased goods.

The CLIENT may not exercise the right of return if:The CLIENT is responsible for the safety and quality of the goods during the period of validity of the right of return.

  • the ordered goods are not returnable due to their peculiarities (hygiene items, electric shavers, etc.), if the packaging of the goods has been opened, as well as if they are perishable or the period of use has expired;

  • the ordered goods are audio, video or software and the CLIENT has opened the packaging of the goods.

1.6. PROCEDURE FOR RETURNING GOODS

When returning goods it is necessary to provide a document confirming the purchase. The CLIENT may return the goods that comply with the terms and conditions of the distance contract within 14 calendar days. If the CLIENT wishes to return a product that does not comply with the conditions of the distance contract, the CLIENT must fill in and provide the returned product in its entirety in accordance with the Cabinet of Ministers of the Republic of Latvia regulations No. 631.